Help Center


How can we assist your olfactory journey today?

Shipping & Delivery

Home / Shipping & Delivery

Shipping Fees​

Shipping rates will appear here once a country is selected.

Important Reminders

  • Orders from countries outside of the EU (European Union) can be subjected to additional charges/VAT, please check your country’s regulations.
  • Please note that we are unable to ship to Greek islands (including Crete, Aegean Islands, Ionian Islands, Saronic Islands, Northern Sporades, Cyclades, Corfu, Rhodes, Santorini, and Mykonos) or the Canary Islands (Las Palmas and Santa Cruz de Tenerife). Only mainland Greece and mainland Spain are supported.

Free Shipping​

Delivery is free for orders over €50 for The Netherlands, Germany & Belgium. For other countries, the free shipping threshold varies by location. Please select your country above for specific details.

Delivery & Shipping Information

We partner with trusted shipping companies—including PostNL, FedEx, and UPS—to ensure your order arrives quickly and securely. Once your order is dispatched, you will automatically receive a tracking link to monitor your shipment’s progress.

Delivery Partners & Estimated Times

To optimize delivery efficiency, carriers and transit times are determined by your destination:

  • The Netherlands, Germany, Belgium & United Kingdom: Shipped via PostNL (Estimated 1–3 working days for NL/DE/BE; 1–3 weeks for the UK due to customs).
  • Norway & Switzerland: Shipped via FedEx (Estimated 3–7 working days; subject to potential customs delays).
  • Other European Countries: Shipped via UPS or FedEx (Estimated 2–5 working days).

Please Note: All shipping times are estimates and are not guaranteed. Occasional delays may occur due to customs clearance procedures in certain regions.

Questions?​

For more questions, visit our FAQ page or get live support.

Shipping Exclusion List​

Countries and regions we are currently unable to ship to:

Greek Islands: Crete (70xxx–74xxx), Aegean Islands (80xxx–85xxx), Ionian Islands (28xxx, 29xxx, 49xxx), Saronic Islands (180xx), Northern Sporades (34007, 37003, 37005), Cyclades (84xxx), Corfu (491xx), Rhodes (851xx), Santorini (847xx), Mykonos (846xx).

Canary Islands (Spain): Las Palmas Province (35000–35562), Santa Cruz de Tenerife Province (38000–38918).


Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo (Congo-Brazzaville), Costa Rica, Cuba, Cyprus, Democratic Republic of the Congo (Congo-Kinshasa), Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North (North Korea), Korea, South (South Korea), Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia (formerly Macedonia), Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste (East Timor), Togo, Tonga, Trinidad and Tobago, Tunisia, Turkiye, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City (Holy See), Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.