Política de reembolso
For orders from Beautinow, items can only be returned for a refund if they are unopened, unused, and in a re-saleable condition with all tamper-resistant seals, packaging, and any cellophane intact.
- You must notify us in writing that you are returning your purchase within 14 days, beginning the day on which you receive the product.
- Please ensure that you also return any free gifts associated with your returned items or the related order. If the free gift isn’t returned, we reserve the right to deduct the value of the free gift from your refund.
- We recommend that you take a photo of the item prior to returning it if you are concerned about any damage on the way of shipping.
- Exceptions: Unfortunately, we cannot accept returns on perfume samples or gift cards.
Start a return
To start a return, please reply directly to the confirmation email you received when you placed the order, or send your request to email@example.com with a screenshot of the confirmation email as an attachment.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
By submitting the form, you consent to our return policy. Regarding the refund, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The shipping cost for returns will be deducted from the refund based on the actual postage we pay, except for the cases that are requested from us. Please notice that we also charge the shipping fee if the parcel gets returned automatically to us because it's not picked up in time or it's rejected upon delivery. Out of every postage we charge, a tree will be planted in the Forest of Beautinow empowered by Tree-Nation to compensate for the CO2 emissions caused by extra transportation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you received the wrong item so that we can evaluate the issue and make it right.
If you have an allergic reaction to a product purchased on our site, we recommend you stop using the product and visit your doctor in the first instance. Please visit our Terms of service page to see our full Allergic Reaction Policy.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.